Refund policy

Oh no you didn’t love it?? Not a problem you can return an item within 30 days of your delivery/invoice date. You are responsible for the return shipping costs.

How do you return an item?

Email us at returns@rhodyrug.com with your order number, why it is being returned and any other details we need to know, and we will send you the return instructions.

In the unlikely event that an item is defective due to poor workmanship or an error on our part, the item can be returned at no cost. If an item arrives damaged or defective, will make it our priority to have the situation corrected. For all damaged and defective items, we do require a photograph be sent to us showing the defect. If the rug is determined to be defective, we will gladly pick up the damaged item and ship a replacement upon successful pickup. We cannot ship a replacement prior to retrieval of the defective unit and all damages / defects should be reported within 1 week of receiving the item.

A few very important notes on returns:

  • Do not fold, staple, or tape any surfaces of the item or rug.
  • The returned item must be in new condition. If it is soiled or damaged, it will be refused.
  • No returns will be accepted without a Return Authorization Number (RA#). Returns that are received without an RA# or are shipped to the wrong address will incur additional freight costs and a 20% service fee.
  • If the item is not returned within 30 days of authorization, the return will no longer be accepted, and the request canceled.

The following items cannot be returned:

  • Custom orders
  • Made to Order Items
  • One-of-a-kind items
  • Clearance or Close Outs
  • Rug Stop pads that have been opened.
  • Any item marked “final sale”

Due to the manufacturing nature of our products being handcrafted, size variations are expected, but not more than +/- 3% of the listed size. The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size.

IMPORTANT: We highly recommend you insure your return shipment with the carrier you select for its full purchase price to protect against loss or damage in transit. We are not responsible for lost or damaged packages being returned to us. In addition, you are responsible for filing claims with the carrier you use in case of loss or damage.